Terms & Conditions — Complete Guide to Using the net20 Platform

1Introduction & Eligibility

These Terms & Conditions ("Terms") govern the use of the net20 platform and all its services. By creating an account or using the platform, you are deemed to have fully accepted these Terms. If you disagree with any part of these Terms, please stop using net20.

Net20 is an internationally licensed online betting and gaming platform. We provide services designed specifically for users in Bangladesh. These terms and conditions have been prepared in English so that all users can understand them with ease.

Throughout these Terms: "user", "you", or "your" refers to any person registered on or browsing the net20 platform. "net20", "we", or "our" refers to the company operating the platform.

2Account Registration

To create an account at net20, you must meet the following requirements. It is essential that all information provided during registration is accurate and complete. Providing incorrect information may prevent account verification and could result in withdrawals being placed on hold.

• You must be 18 years of age or older.
• You must provide your real name, correct date of birth, a valid mobile number, and email address.
• Each person may register only one account. If another member of the same household creates a separate account, it will be treated as a distinct individual's account.
• Keeping your account password confidential is your responsibility. You must not allow anyone else to access your account.
• Transferring or selling your account to another person is strictly prohibited.

3Identity Verification (KYC)

Net20 complies with international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. As a result, all users may be required to complete identity verification (KYC) — particularly before withdrawals or when transactions exceed a certain threshold.

Withdrawal requests will not be processed until KYC verification is complete. All documents you submit are kept strictly confidential and may only be shared with relevant authorities if required by law.

4Deposits & Withdrawals

All financial transactions on net20 are processed through secure, encrypted channels. Full details on deposit and withdrawal policies are outlined below.

Deposit Rules

• The minimum deposit amount is ৳500 BDT.
• The maximum single deposit limit is ৳1,00,000 BDT (bKash / Nagad).
• Deposits are generally credited to your account instantly.
• Save your transaction ID once the deposit is complete.
• Report any payment issues to support within 24 hours.

Withdrawal Rules

• The minimum withdrawal amount is ৳1,000 BDT.
• Withdrawals can only be made to the same payment method used for the deposit.
• Standard withdrawals are processed within 24–72 hours.
• Withdrawals will not be processed until KYC is complete.
• Large withdrawals may require additional verification.

5Betting Rules

The following rules must be observed when betting on net20. They apply equally to all users and are in place to ensure a fair betting environment.

• Once a bet is accepted, it generally cannot be cancelled unless the event itself is cancelled.
• Odds may change at any time. The odds at the moment a bet is placed are final.
• If an event is cancelled or postponed, the stake for that bet will be refunded.
• Net20 is not liable for bets voided due to network issues during live betting.
• Net20 reserves the right to void any bet placed at incorrect odds due to a system error.
• Maximum bet limits vary by event and market.

6Bonuses & Promotions

Net20 regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms and conditions, detailed on the respective offer page. The general bonus terms below apply to all offers.

• A verified and active account is required to be eligible for bonuses.
• Bonus wagering requirements typically range from 5x to 30x.
• Bonus balance cannot be withdrawn before wagering is complete.
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will be forfeited once the validity period expires.
• The same bonus cannot be claimed more than once.
• Net20 reserves the right to modify or cancel any bonus offer at any time.

To view detailed bonus offers and terms, visit our Latest Promotions Visit the page.

7Prohibited Activities

The following activities are strictly prohibited on net20. Accounts found to be involved in such activities will be closed without notice and deposited funds may be forfeited.

• Multiple Accounts: Operating multiple accounts for the same individual.
• Bots & Automation: Placing bets using automated software or bots.
• Match Fixing: Betting linked to the manipulation of any sporting event.
• Money Laundering: Using the platform for the purpose of money laundering.
• Account Sharing: Allowing another person to use your account.
• System Exploitation: Exploiting any platform glitch or loophole to gain an unfair advantage.
• False Information: Using false information or another person's identity during registration.

8Privacy Policy

Net20 takes the privacy of your personal information very seriously. Any information you provide is used solely to improve our services, verify your identity, and meet legal obligations.

• Your personal information is never sold to any third party.
• Your information is never disclosed without a lawful request from the relevant authorities.
• All data is protected with SSL encryption.
• You may request a correction or deletion of your personal data at any time.

For more details, visit our Privacy Policy Read the page.

9Responsible Betting

Net20 is committed to responsible betting. Betting should be a form of entertainment, not a source of income. We have the following safeguards in place for our users.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum betting limit within a defined time period.
• Self-Exclusion: Voluntarily suspend your account for a set period of time.
• Cooling-Off Period: Take a betting break for anywhere between 24 hours and 30 days.
• Reality Check: You'll receive periodic reminders showing how long you've been active on your account.

10Account Closure

Net20 reserves the right to temporarily suspend or permanently close any account under the following circumstances.

• For violation of these terms and conditions.
• Involvement in fraudulent or suspicious activity.
• Failure to complete KYC verification.
• Under the direction of a court or law enforcement authority.
• For accounts that have been inactive for an extended period (more than 12 months).

Users may request account closure at any time by contacting our support team. Any verified withdrawable balance will be returned before the account is closed.

11Dispute Resolution

For any dispute or complaint, please contact our support team first. We generally respond to all complaints within 48 hours. The steps for resolving disputes are outlined below.

• Step 1: Contact our support team via live chat or email.
• Step 2: If unresolved within 48 hours, the issue will be escalated to the escalation team.
• Step 3: A final decision is made within a maximum of 7 business days.

Net20's final decision shall be binding. System logs and records will serve as evidence in any betting dispute.

12Changes to Terms

Net20 reserves the right to amend these Terms & Conditions, in part or in full, at any time. Users will be notified in advance of any significant changes via email or platform notification.

Continued use of the platform following any changes will be considered acceptance of the updated terms. We recommend reviewing this page regularly.